Frequently Asked Questions 

  • Q: What should I bring to my appointment?
A: Please bring your Ontario Health card, your present prescription glasses, and if you are a new patient, any records of your previous eye examinations if done elsewhere. This is especially important if you have been treated for any eye condition in the past and more so, if you are interested in a second opinion. It is also important to have a list of all your medications and in particular any eye drops you are using. It is advisable to bring sunglasses as you may have drops to dilate your pupils during the appointment.

  • Q: What bus connection is the Ottawa Eye Clinic served by?
A: The Number 2 bus on Montreal Road stops close by. Also, the Number 5 stops at Cummings and Montreal Road. The Number 7 stops about a 5-10 minute walk away on St Laurent Blvd. Both the 5 and the 7 connect at the St. Laurent Shopping Centre and the Number 2 stops at the Gloucester Centre. Consult for schedules.

  • Q: What is the fee for a Comprehensive Eye Examination when not covered by government insurance?
A: A complete eye examination with one of our Optometrists is $120 and an uninsured consultation with the Ophthalmologist is $150.  These fees payable by a Visa, MasterCard, American Express, debit card or cash. Personal checks are only accepted if they are personalized and with proper identification. Most private insurance medical plans will reimburse you for your costs.   Please consult your Insurance Administrator.

  • Q: Which Eye Examinations are still covered by OHIP?
A: Individuals under 20 and over 64 years of age are still covered by OHIP for all eye examinations. Also, for those individuals with certain Eye Conditions, between 20 and 64 the Provincial Health Plan may cover them. Coverage, when present, is limited to once per year.  Those with a prior diagnosis of cataracts, glaucoma, diabetes, and macular degeneration are insured. 

  • Q: I have had an eye examination elsewhere, but I wish to purchase my glasses and contact lenses at the Ottawa Eye Clinic. Can I bring the prescription I got elsewhere?
A: Yes, we are happy to serve you.

  • Q: Are Eye Checkups for children done at the Ottawa Eye Clinic?
A: Yes, children of all ages are welcome.

  • Q: What is the difference between an Ophthalmologist and an Optometrist?
A: An Ophthalmologist is a Medical Doctor (M.D.) with specialty training after medical school in eye surgery and conditions of the eye. An Optometrist (O.D.) has a professional degree which involves a four year University program which deals with conditions of the eye only. Both MD’s and OD’s are regulated by professional colleges and have continuing education requirements associated with their respective professions. Both OD’s and MD’s are qualified to recognize and diagnose all eye conditions.

  • Q: I only want to have an appointment with the Ophthalmologist. Can I make that appointment?
A: At the Ottawa Eye Clinic, Ophthalmologists will see new clients only upon referral from another doctor. This can be an MD or an OD (Optometrist). Our Optometrists will see new patients by appointment and does not require a referral. The Ottawa Eye Clinic prides itself upon the unique cooperative and close relationship between Optometrist and Ophthalmologist, and this allows for a prompt consultation with the Ophthalmologist if considered necessary. An appointment for a Refractive Laser Surgery consultation does not require a referral from another doctor.

  • Q: Do you accept “Walk-In “ appointments?
A: Our optometrists are happy to accommodate “ Walk-In “ appointments during regular business hours. However, to minimize your waiting time, it is best to call ahead and you can obtain a convenient appointment time the same day (Call 613-745-7844 between 8:30 am and 5:30 pm Monday through Friday).

  • Q: Is surgery done in the Ottawa Eye Clinic building?
A: All eye surgeries are done at Montfort Hospital or at the Ottawa Hospital (Riverside Site). Refractive Corneal Surgery, for the correction of myopia, hyperopia and astigmatism is done at the Ottawa Eye Institute, which is located at the General Site of the Ottawa Hospital.

  • Q: Is the Quebec Health Insurance Card accepted as payment?
A: Optometric Exams are not covered by the “ Regie.” Payment for services by the Ophthalmologist at the Ottawa Eye Clinic is done by direct payment and it is up to the client to receive reimbursement from the “Regie.” For services not covered by the government, many private insurance coverages will take care of the costs. Please consult your Insurance Administrator.